The tech will help with customer service, including troubleshooting product issues, managing software and rescheduling or combining order deliveries...

In a typical year, Cloud Next — one of Google's two major annual developer conferences, the other being I/O — almost exclusively features managed and otherwise closed-source, gated-behind-locked-down-APIs products and services. But this year, whether to foster developer goodwill or advance its ecosystem ambitions (or both), Google debuted a number of open-source tools primarily aimed at supporting generative AI projects and infrastructure. The first, MaxDiffusion, which Google actually quietly r...

All of the major vendors have been looking at ways to use AI to help customers develop creative content. On Tuesday at the Google Cloud Next customer conference in Las Vegas, Google introduced a new AI-fueled video creation tool called Google Vids. The tool will become part of Google Workspace productivity suite when it’s released. “I want to share something really entirely new. At Google Cloud Next, we're unveiling Google Vids, a brand new, AI-powered video creation app for work,” Aparna Pappu,...